對於許多公司而言，追求卓越的客戶服務永無止境。

以下方法可幫助您將良好的客戶服務品質提升至真正卓越的境界：. 優質客戶服務的關鍵.服務趨勢與深入見解Goodcustomerservice客戶服務CustomersupportGoodcustomerserviceCustomercomplaintsCustomercentricity專注於客戶的策略客戶服務訓練Customeracquisition客戶服務自動化客戶入口網站的好處BadcustomerserviceCustomerserviceskills文章Goodcustomerservice:10waystodelivergreatcustomerserviceInthiscomprehensiveguide,wesharewithyouimportantqualitiesandexamplesofgoodcustomerservice—andgreatcustomerserviceByCourtneyGupta,CustomerServiceEnthusiastPublishedJanuary15,2020LastupdatedJune6,2021IllustrationbyJoZixuanZhou若請您回想您體驗過的最佳客戶服務，您會想到什麼？Maybeitwasthebaristawhoknewyournameandjusthowyoulikeyourlatte.Orthattimeyoucalledcustomersupport,andtheagentsympathizedwithyou,thenwentoutoftheirwaytofixtheissue.Anexcellentcustomerexperiencecanchangethewaycustomersthinkaboutacompany.Itcanalsobuildloyalty.Aguidetothecustomerserviceresourcesbelow什麼是良好的客戶服務？The3importantqualitiesofcustomerserviceSkillsforgoodcustomerserviceThe7qualitiesofgoodcustomerservice10waystodelivergoodcustomerserviceExcellentcustomerserviceandreplytime快速提供客戶服務的最佳實務客戶自助服務的最佳實務Secretsto5-starcustomerservice77percentofcustomersreportbeingmoreloyaltoacompanythatoffersagoodcustomerexperienceiftheyhaveanissue75percentofcustomersarewillingtospendmoretobuyfromacompanytheoffersgoodcustomerexperiences80percentofcustomerswillgotoacompetitorafterjustonebadexperienceHalfofcustomerssaythatCXismoreimportanttothemnowcomparedtoayearago*Zendesk's2021CustomerExperienceTrendsReport什麼是良好的客戶服務？Greatcustomerservicemeansmeetingcustomerexpectations—frominteractingwithcustomersovermessagingchannelsbecausetheyexpectconveniencetoinvestinginyourknowledgebasebecausetheyexpecttofindanswersontheirown."ManybusinessestalkaboutgreatCXusingtermslike'wow,''amaze,'and'delight'whenitcomestotheimpacttheyneedhaveoncustomers.Butthere'ssomuchbadCXoutthere,thattostandout,allyouneedtodoismeetcustomerexpectations,"saidBenMotteram,CXexpertandfounder,CXpert."There'ssomuchbadCX—tostandout,allyouneedtodoismeetcustomerexpectations."BenMo