什麼是良好的客戶服務？ Great customer service means meeting customer expectations—from interacting with customers over messaging channels ...服務趨勢與深入見解Goodcustomerservice客戶服務Goodcustomerservice以客為尊策略文章Goodcustomerservice:10waystodelivergreatcustomerserviceInthiscomprehensiveguide,wesharewithyouimportantqualitiesandexamplesofgoodcustomerservice—andgreatcustomerservice由CourtneyGupta,CustomerServiceEnthusiast屣佈2020年01月15日Lastupdated2021年08月07日Employeeexperience若請您回想您體驗過的最佳客戶服務，您會想到什麼？Maybeitwasthebaristawhoknewyournameandjusthowyoulikeyourlatte.Orthattimeyoucalledcustomersupport,andtheagentsympathizedwithyou,thenwentoutoftheirwaytofixtheissue.Anexcellentcustomerexperiencecanchangethewaycustomersthinkaboutacompany.Itcanalsobuildloyalty.Aguidetothecustomerserviceresourcesbelow什麼是良好的客戶服務？The3importantqualitiesofcustomerserviceSkillsforgoodcustomerserviceAnexpertreveals:WhatmakescustomerservicegreatThe7qualitiesofgoodcustomerservice10waystodelivergoodcustomerserviceExcellentcustomerserviceandreplytime快速提供客戶服務的最佳實務客戶自助服務的最佳實務Secretsto5-starcustomerservice77percentofcustomersreportbeingmoreloyaltoacompanythatoffersagoodcustomerexperienceiftheyhaveanissue75percentofcustomersarewillingtospendmoretobuyfromacompanytheoffersgoodcustomerexperiences80percentofcustomerswillgotoacompetitorafterjustonebadexperienceHalfofcustomerssaythatCXismoreimportanttothemnowcomparedtoayearago*Zendesk's2021CustomerExperienceTrendsReport什麼是良好的客戶服務？Greatcustomerservicemeansmeetingcustomerexpectations—frominteractingwithcustomersovermessagingchannelsbecausetheyexpectconveniencetoinvestinginyourknowledgebasebecausetheyexpecttofindanswersontheirown."ManybusinessestalkaboutgreatCXusingtermslike'wow,''amaze,'and'delight'whenitcomestotheimpacttheyneedhaveoncustomers.Butthere'ssomuchbadCXoutthere,thattostandout,allyouneedtodoismeetcustomerexpectations,"saidBenMotteram,CXexpertandfounder,CXpert."There'ssomuchbadCX—tostandout,allyouneedtodoismeetcustomerexpectations."BenMotteram,CXexpertandfounder,CXpertCustomerexpectati