Good customer service: 10 ways to deliver great customer service. 良好的客戶服務關鍵在於速度、方便性和親切度。

By Courtney Gupta, ...服務趨勢與深入見解Goodcustomerservice客戶服務CustomersupportGoodcustomerserviceCustomercomplaintsCustomercentricity專注於客戶的策略客戶服務訓練Customeracquisition客戶服務自動化客戶入口網站的好處Badcustomerservice文章Goodcustomerservice:10waystodelivergreatcustomerservice良好的客戶服務關鍵在於速度、方便性和親切度。

ByCourtneyGupta,CustomerServiceEnthusiast發佈日期：2020年1月15日最後更新日期：2021年2月25日若請您回想您體驗過的最佳客戶服務，您會想到什麼？也許有位咖啡師不但叫得出您的名字，還記得您喜歡的拿鐵口味；或者某次您致電客戶服務部門，接聽的代理深表同情後，便竭盡全力解決您的問題。

Anexcellentcustomerexperiencecanchangethewaycustomersthinkaboutacompany.Itcanalsobuildloyalty.AccordingtoZendesk's2021CustomerExperienceTrendsReport:77percentofcustomersreportbeingmoreloyaltoacompanythatoffersagoodcustomerexperienceiftheyhaveanissue75percentofcustomersarewillingtospendmoretobuyfromacompanytheoffersgoodcustomerexperiences80percentofcustomerswillgotoacompetitorafterjustonebadexperienceHalfofcustomerssaythatCXismoreimportanttothemnowcomparedtoayearago什麼是良好的客戶服務？Greatcustomerservicemeansmeetingcustomerexpectations—frominteractingwithcustomersovermessagingchannelsbecausetheyexpectconveniencetoinvestinginyourknowledgebasebecausetheyexpecttofindanswersontheirown."ManybusinessestalkaboutgreatCXusingtermslike'wow,''amaze,'and'delight'whenitcomestotheimpacttheyneedhaveoncustomers.Butthere'ssomuchbadCXoutthere,thattostandout,allyouneedtodoismeetcustomerexpectations,"saidBenMotteram,PrincipalandCXExpert."Goodcustomerservicemeansmeetingcustomerexpectations."BenMotteram,PrincipalandCXExpertCustomerexpectationshavebeenrisingforyears,someetingtheirexpectationsisn’taneasytask.Agoodplacetostartisbyunderstandingwhatcustomersexpect,andin2021,that'sspeed,convenience,andfriendliness.The3importantqualitiesofcustomerserviceWhatare3importantqualitiesofcustomerservice?Wesurveyed3,000peopleworldwidetopinpointthisanswer,andfoundthatthe3importantqualitiesofcustomerservicecenteraroundspeed,convenience,andempathy.排名最高的答案可能不會令您意外：幫我快速解決問題如果速度是最佳